Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee all work we do. This includes computer repair jobs, network setups,  SEO/SEM and Web Hosting. We have a great customer service and a fast response to any issues.

Question 2

What do you like most about your job?

Accepted Answer

The job is never boring, there are always challenges to overcome. Computer repair in general is a wide area from setting up neworks to repairing hardware faults or Internet connection problems in your home or business.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have helped many people and businesses to get the best out of their IT equipment, infrastructure. We have many happy customers that gave their feedback which is visible on our website.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

All our technicians are well trained and have extensive experience on the job. We can repair anything from Apple Mac computers to wireless network setups. We are available 7 days a week from 8AM - 11 PM - much longer than most of our competitiors and if booked in time we even come during the night if necessary.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There is no need to know the reason why your computer is playing up or why your internet connection is not working. Our technicians will come out to your place and in most cases will fix the issue the same day, often within one hour.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Backup your data to and external source other than your computer. Call your internet service provider and check for any line faults. Have software and licence keys ready before we arrive.

Question 7

What makes your pricing competitive?

Accepted Answer

All our technicians are highly qualified and know what they are doing. You get experts that will fix your computer and internet issues in most cases the same day you call.

Question 8

How do you normally charge for your service?

Accepted Answer

We charge an hourly rate and payment is due after the job is completed. If parts are needed they will be added to the bill. We invoice you while we are onsite (if there is mobile phone connection possible).

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can help you with all your computer and internet infrastructure needs. No job is too big or too small, we are here to help 24/7. There are no call out fees and we usually arrive the same day to help with your needs.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 20+ plus years experience in computer repairs and software development.  I have studied computer science at university and have a PHD in IT. I stay up-to-date with the latest technology and can enhance your business or home environment to improve productivity or entertainment.

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