Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have full insurance cover for Public Liability and Loos / Theft. We guarantee a professional attitude to our clients and the most efficient repair possible.

Question 2

How did you decide to get into your line of work?

Accepted Answer

To be honest it just happened it was not planned, it is like most things in peoples lives it just evolves.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No customers privacy is very important to all our staff, if a client leaves here with a smile then that is our favourite story.

Question 4

What do you like most about your job?

Accepted Answer

I love it when we have helped people who need our help. When we recover lost photos of loved ones is a particular favourite of mine, when you see the smile on a clients face after fixing their particular issue makes this job well worthwhile.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

This is an impossible question to answer, anyone can give you the answers you want to hear and still not be the correct person, you simply have to use your best judgment and most times when you speak to a person you get an idea of what they are like.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How did I get a virus, I have a virus protector. A: Most virus's get to your computer thru illegal software or email attachments. Before you open any program or document you have downloaded, scan it with your virus protection program

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

20 years of dealing with clients from all walks of life means we know how to be professional, reliable and trustworthy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Reliable, efficient service at an affordable price. We have the knowledge and skills to help all levels of clients. free evaluation of your issue, all this and a smile as well. Try us, you will be happy with the service you receive.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare clients recieve a 5% discount of any hardware purchase required to be used in the restoration of your device.

Question 10

How do you normally charge for your service?

Accepted Answer

For onsite service we charge by the hour. For in house service we charge by the time spent on your computer. This method id less expensive than onsite as we can do several pc's at the same time reducing the cost to you.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in assisting all levels of clients, communication is paramount in understanding a problem. If you don't understand a problem you can not fix it.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the IT industry for over 20 years our only advertising is word of mouth. We have an active client base of happy customers. CIT training and University degrees are held by our staff to ensure we have the correct qualifications to assist you. We are Microsoft Partners!

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