Expert Same Day Computer Repairs Across Australia The Difference is Geeks2U...
We Come to You - no more dismantling your computer and having to lug it to the repair shop, only to be told to come back in a few weeks! We come to you, at your home or office, and fix the problem on the spot.
Same Day Service Available... or we do the job FREE!* - when you request service before 10am Monday through Friday over the phone (excluding holidays), we guarantee to have one of our experienced technicians at your door that very same day or the service is FREE! And because we provide the quickest solutions, we'll be back out your door in next to no time too!
Experienced Technicians - our experienced IT professionals are among the best in the industry. Put simply, they are experts in all things computer-related and their technical competence ensures they provide the quickest solutions for our customers.
Unmatched Customer Service - or at least our customers say so! We are committed to setting an unmatched standard of service. In fact, we are a bit fanatical about it! Please beware, we may radically raise your expectations of customer service forever!
On Call 7 Days - rest easy in the knowledge that your Geeks are on call 7 Days a week. That's weekdays, evenings and weekends!
Peace of Mind - your computer's sensitive information is completely secure - our carefully screened technicians are as honest as they come and what's more, they do everything on-site right before your eyes!
Plain English - our Geeks speak plain English (they were forced to undergo rigorous human interaction skills courses!). We can explain exactly what we're doing in plain English as we do it. Of course, if you simply want to leave us to it and receive a report at the end of the job - that's fine too!
Wholly (& Proudly!) Australian Owned!
Here at Geeks2U, each and every one of our computer technicians has been carefully selected before they join our ranks; we make sure that they have the appropriate technical expertise, experience and, above all, a great personality. So, if you need same day, onsite computer repairs in Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Canberra, Hobart or Darwin...if you are experiencing computer problems, wireless network issues, need data recovery services or you just need computer service and maintenance, then book your computer support online or contact us today.
*conditions apply, see our website for full details.
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Please note that the following testimonials are collected, supplied and maintained by Geeks2U.
Frequently Asked Questions
No problem! Please just call our customer service line 1300 GEEKS2U (1300 433 572) at least twenty-four (24) hours before your scheduled appointment time and let us know!What if the repairs can't be completed onsite? Sometimes, like in the instance of extensive data recovery, our computer repair services cannot be completed onsite. In this event, your Geek will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair. Can I buy hardware or software from Geeks2U? Of course! For your convenience, our technicians drive fully stocked vehicles so that they can fix most problems on the spot. If the required part isn't immediately available, we will organise it for you as soon as possible and make a return follow-up visit as part of the same service. What kind of Service Guarantees do you offer? At Geeks2U, we are fanatical about service. Our business has been built on this commitment. We guarantee our service on two levels: 1. We guarantee our technical expertise - in the event that our technician is unable to fix or diagnose the problem because they do not have the technical expertise to do so, then there is no charge for the service. However, if they diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the parts elsewhere, normal charges do apply. 2. We stand behind our service. If you notify us of a problem with the services you were provided, and our diagnosis of the problem indicates that our services were not performed satisfactorily, we will work to provide a solution to your problem quickly and at no additional cost to you. Please contact us on 1300 GEEKS2U (1300 433 572) as soon as possible and we will do everything we can to rectify the issue free of charge. Naturally, if the issue you're experiencing is unrelated to the service we provided, normal charges will apply. As mentioned previously, we do also guarantee same day, onsite service - or it's FREE!* so you can be assured of getting a Geek out to your location fast in the event of an emergency! How do I keep from losing my data? Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it's the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk, however, if necessary, we can also offer back-up services before we start any work onsite. In the event that you have already lost invaluable data through hardware failure or deleted files, our experienced technicians can provide onsite and in-lab recovery solutions for individuals or companies requiring urgent response. What makes Geeks2U technicians so special? All our Geeks have many years of professional experience and/or possess industry certifications, providing advanced knowledge in all areas of computer repair and support. You see, each and every one of our Geeks has been carefully selected before they join our ranks; we make sure that they have the appropriate technical expertise, experience and, above all, a great personality. What's more, when you book with Geeks2U, you are tapping into the thousands of years of experience that we have across our 100+ Geeks nationwide - so there's really no problem we can't solve! What can I expect of my Geek? You can expect one of our friendly experienced technicians, in uniform, to be on time and introduce themselves upon their arrival. Clear communication is our number one priority, so you can expect your Geek to keep you thoroughly informed as to what is going on from the moment he/she arrives onsite. Shortly after arriving, we will give you a diagnosis of the problem and an estimate of the time it will take to fix, as well as keep you updated throughout the service, so there are no surprises. How much time will it take to resolve my computer issue? It largely depends on the nature of the issue, however, the majority of our onsite services are completed within the first hour. If the service is going to take longer, your Geek will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, our technicians will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges! What services do your fees cover? Our service fees are entirely time-based and cover any technology you would like help with. We structure it like this so they are clear, transparent and easy to understand. It also means you can have your Geek working on multiple computers and/or problems at once without getting hit additional charges for every little extra thing you may need help with. Our Geeks are terrific multi-taskers and can therefore often knock over multiple issues simultaneously. Please note that naturally, the service fees do not include hardware or software which we can offer at very competitive prices. How much do your services cost? We believe in keeping things simple and transparent so we just have a simple half hourly rate according to your location and whether you're a home or office. Please note that there is a one hour minimum for onsite services but the majority of jobs are completed in this time. When the immediate problem is completed before the minimum one hour service, our Geeks will be delighted to spend the rest of the hour optimising your system and answering any other questions you might have. What forms of payment does Geeks2U accept? For your convenience, we accept payment by cash or credit card. At the time of booking your appointment, we will confirm your preferred payment method with you. If it's credit card, we will offer to securely enter your credit card details at the time of booking, however, only once the service has been completed and you have authorised the charge will the payment actually be processed (please note: we do not actually store your credit card details, they are encrypted to the most stringent standards and stored with our bank in line with Australian regulations). At the end of the service, we will also email you an invoice and receipt for your records. No fuss! Approved business clients can also apply for an account with credit terms. What hours is your call-centre open? Our friendly Customer Service Specialists are ready and eager to take your call 8am-9pm Monday through Friday, 8am-5pm Saturday and 9am-6pm Sunday Australian Eastern Standard Time. We're also open most public holidays too! When are appointments with your Geeks available? Your computer doesn't always wait until the working week to misbehave, that's why we're on-call seven days a week! That's weekdays, weekends and evenings! Appointments are available Monday through Friday, 8am - 8pm, and weekends, as well as most public holidays, 9am - 5pm at your local Australian time. Are your technicians able to explain the service in plain English? Yes! Geeks2U has a rigorous selection process for all of our Geeks so as to ensure, amongst other things, that all of our technicians speak fluent English. Our Geeks will not confuse you with complex technical jargon; they can all explain even the most complicated issues in simple, plain English. Is it easy to book the services of a Geeks2U technician? Easy as can be! Just call our national service hotline 1300 GEEKS2U and speak with one of our friendly Customer Service Specialists who will run you through our services and costs, collect the necessary information about the problem you're experiencing and book an appointment time that's convenient for you on the spot. Shortly after that, you will receive an automatic SMS direct to your mobile with the name of your Geek, a booking reference and your confirmed appointment time. If you choose to opt for Same Day Service, we will even have one of our friendly Geeks to your door that very day or it's FREE!* (conditions apply) Is there a Geeks2U technician near me? With over 100 technicians spread right across Australia, we're sure to have a technician in your local area. Click here to see if we service your town or city. If we are not servicing your area yet, please let us know so we can notify you when we are - because it's really only a matter of time! What kind of computer services does Geeks2U offer? We provide expert, same day, onsite computer help, repairs and services. Our services cover a wide range of computer issues - just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal, just to name a few. Whatever you need done, our Geeks can help! I'm a home computer user, not a business. Are Geeks2U's services still available to me? Of course! We provide computer solutions for homes and offices, from basic home setups to large enterprises and everything in between.