Mobile Geeks
73/71 ELIZABETH BAY ROAD, Elizabeth Bay NSW 2011
Also Services: NSW
- Overview
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Photos
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Our Team
3
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Articles
8
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Testimonials
6
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FAQ
13
Business Overview
9 Customer Reviews
Recent Activity
Mobile Geeks has a new review
“Thanks heaps for setting up my backup system on my server.“ read more
Mon 10th Oct
Mobile Geeks has a new review
“Fantastic service, these guys fixed my computer virus...“ read more
Tue 12th Jul
Mobile Geeks uploaded a new video
"MobileGeeks How to join your iPad to Wi-Fi" added to their Video Gallery
Fri 10th Jun
Our Team Profiles
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Name
Marcus Cook PositionDirector, Mobile Geeks Pty Ltd ProfileMarcus Cook is the Director of Mobile Geeks Pty Ltd |
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Jon Tam PositionSenior Technician ProfileJon Tam is the Senior Technician of Mobile Geeks Pty Ltd |
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Natalie Stepanenko PositionMarketing Manager ProfileNatalie Stepanenko is the Marketing Manager of Mobile Geeks Pty Ltd |
Articles
How to Uninstall a Program on Your Computer..
Step by step on how to uninstall a program on you computer
How to Copy Files to a USB Device with Microsoft's New OS - iWindows 7...
Step by step to uploading onto a USB Device
How to Change Your Screen Resolution in Windows XP..
Step by step on how to change your screen resolution.
How to Set Up Your Computer Peripherals
Simple step by step on how to set up your computer
How to Clean Your Desktop Computer Case...
Step by step on how to clean your desktop computer case
How to Defragment your Computer..
Simple step by step on how to defragment your computer
How to Get Free Microsoft Office Style Software..
Getting Microsoft Office Style Software
How to Share Your Internet Connection to Other Wired Computers..
Sharing your internet connection to other wired computers
Testimonials
Please note that the following testimonials are collected, supplied and maintained by Mobile Geeks.
Frequently Asked Questions
Mobile Geeks is one of Sydney’s leading providers of onsite computer repairs and IT services. We have an experienced network of technicians available to support projects of any size, from personal IT services in your home to small or large businesses. Our highly trained Mobile Geeks technicians are available for onsite assistance for all of your IT needs. Whether it is data backup, virus removal or installation of a complex terminal server, we can help. Our Geeks are friendly, efficient and committed to excellent customer service.
The Mobile Geeks network extends right across the Greater Sydney Metropolitan Area meaning that one of our experienced Geeks can be dispatched to your rescue at the click of a button. Our significant investment in technology makes our booking system quick and simple for you to use. You can book a technician online or with just one phone call. You can also check whether any Geeks are in your area, view the various jobs Mobile Geeks have just completed, and provide valuable to us feedback.
Our IT technicians are skilled at resolving all home and business IT problems. They are hired on the basis of their extensive industry experience, advanced knowledge of IT products, proven ability to stay up-to-date with the latest technological developments and their positive attitude.
What kinds of computers do MobileGeeks service?We service and support Windows-based and Apple computers, and server environments including Windows, Linux and Citrix.Our technicians are trained to handle anything your computer may choose to throw at them. Please check out our Services page for more information on our services. You can also visit Recent Jobs and Blog.
Do MobileGeeks on Call sell computer systems or parts?Absolutely! We do much more than computer repairs; we can also supply desktop computers, laptops, computer accessories, servers and more. Visit our Services page to find out more.
What kind of computer support do MobileGeeks provide?We can help you with Computer Repairs, Computer Maintenance, Data Backup and Recovery, Computer Upgrades, Buying a New Computer, Email Exchange Server set up, Computer Training and User Assistance, Virus Removal and Protection, Firwall and Security, Computer Networking, Wireless Networking, all of your Small Business Computer Support needs, and much more. Just give us a call on 1300 883 021 and one of our trained Geeks will be happy to assist you.
What days do MobileGeeks work and how long will they take to arrive?The best thing about Mobile Geeks is that we manage a network of skilled technicians available across the Greater Sydney Metropolitan Area, 7 days a week. Our Geeks can generally be with you within a couple of hours. We also offer after hours emergency computer assiatnce by our duty technicians, additional charges will apply.
Where do MobileGeeks operate?We operate right across the greater Sydney Metropolitan Area so, there is always a Mobile Geek just around the corner.
Can your MobileGeeks explain things to me in terms that I can understand?All of our technicians are trained in customer service. They will speak to you politely and clearly in plain English to make sure that you fully understand the problems and our proposed solutions without having to deal with mindboggling computer jargon. It is essential for us that you, as a customer, are always informed of the next step in the process and are able to make your decisions with confidence. Call 1300 883 021 to find out for yourself.
Can MobileGeeks fix my computer on site?Nine out of ten times we will be able to fix your computer on site. Sometimes, however, we may need to part you and your machine. If this must happen, we will do it only with your express agreement and will strive to have it back to you on the same day. Our technicians will also provide you with a conditional quote before undertaking any off site work.
How long will it take to fix my computer problems?Our Mobile Geeks work efficiently and get the job done fast to make sure you are back on track quickly. The length of time it takes to resolve your computer problems depends on the job at hand, although we can generally finish repairs within the first hour. If not, you can rest assured that we will always give you a quote on how much the service is likely to cost, so that you will never be hit with any unexpected bills at the end. The majority of our repairs are done on site. However, if we do need to take your computer away, we will strive to have it back to you the very next day and give you a conditional quote before we go ahead.
What does your fee cover?Our fees cover only labour costs and use of any necessary tools and/or software owned by us to make the repairs possible. Our fees do not cover any replacement parts, hardware and/or software. Our standard fees also do not cover data backup by us. You will be reminded to back up your data prior to the technician's arrival. If you choose to require Mobile Geeks perform this service for you, an additional charge may be applied. We operate under the following eight principles that have made us succesful over the years:
1. We have no unfair call out fees.
2. We have no hidden costs.
3. We offer the same on-site rate for home or business.
4. We operate under the “no fix no fee” guarantee.
5. Call us now on 1300 883 021 for our competitive rates.
- No call out fees
- Same rate for home and business
- Unmatched customer service 7 days a week
- IT expertise directly to your home or office
- Highly skilled technicians that speak your language
- Competitive on-site rates
- An option of dealing with the same 'Mobile Geek' every time
- No fix, no fee!*
It pays to do something about data loss before it occurs rather than waiting until problems actually arise. It is much easier to backup your computer than it is to retrieve lost information! We are committed to ensuring that our clients backup their data and we can show you a number of solutions to make this a simple, automated process. So, do not wait until it is too late – call us today and we will put systems in place to avert a data loss crisis.
Can MobileGeeks help me with buying a computer or other hardware?If you are shopping for a new PC or Mac and are overwhelmed by the choices, it also pays to consult a Mobile Geeks IT expert to help you find the perfect computer for your home or business needs … and at the best possible price. We will help you cut through the technical jargon and explain important information in plain English.
Mobile Geeks has a reputation for being the IT team that will always find the solution that is right for you or your business, not the solution that simply suits us. Our customer service guarantee is honest and unbiased IT advice at all times. If you do decide to buy a new computer, Mobile Geeks will make it simple and painless. We can either visit your home or business for a consultation, or take you shopping to get all the hardware and software you need. You can also have us set up your new computer so, that your email is up and running, your backup is sorted, your printer is hooked up and you are ready to get started.
Do you guarantee your services?At Mobile Geeks, we take great pride in our work and our personal service. We are so confident in our technicians’ ability that our services come with a Customer Service Guarantee, which means that if we cannot fix it, then you do not pay. If we fix any software or operating system issues on your computer and something that is directly related to our work does go wrong, we will fix it for you for no extra charge if the repeat problem occurs within 30 days. For any further information on our Customer Service Quarantee please see our Terms and Conditions or call 1300 883 021.
